Refund Policy

At Optimize Solutions, we are committed to delivering high-quality software development, design, and digital services. We take client satisfaction seriously and want to ensure clarity around our billing and refund practices.

Because our work is service-based and involves the allocation of dedicated time, expertise, and resources, our refund policy reflects the nature of custom digital services rather than physical product returns.

If you wish to cancel a project after work has commenced, the following applies:

• Cancellations requested before any work has begun are eligible for a full refund of any upfront payment.
• Cancellations after work has started will be subject to a partial refund, calculated based on the percentage of work completed at the time of cancellation.
• Cancellations on fully delivered or substantially completed projects are not eligible for a refund.

For projects structured around milestones, payments tied to completed and approved milestones are non-refundable. If you choose to discontinue a project mid-milestone, we will assess the work completed and issue a partial refund for the uncompleted portion at our discretion.

If you believe the delivered work does not meet the agreed-upon specifications, please contact us within 7 days of delivery. We will:

• Review your concerns thoroughly and in good faith.
• Offer revisions to bring the work in line with the original scope.
• If resolution is not achievable, consider a partial or full refund at our discretion, depending on the nature and extent of the issue.

We do not offer refunds for scope changes, change-of-mind requests, or dissatisfaction arising from requirements that were not originally specified.

For clients on monthly retainer or subscription-based service agreements:

• Unused hours or unused service credits within a billing period are not carried over or refunded.
• You may cancel a retainer agreement with 30 days written notice. No refunds will be issued for the active billing period at the time of cancellation.

The following are strictly non-refundable:

• Domain registration and third-party hosting fees paid on your behalf.
• Software licenses or third-party tool subscriptions procured for your project.
• Completed and client-approved deliverables.
• Rush or expedited service fees.

To initiate a refund request, please contact us at info@optimizesolutions.lk with the subject line 'Refund Request — [Your Project Name]'. Include a brief description of the reason for your request. Our team will respond within 5 business days.